Terms and Conditions
Ballers High Performance Centre – Terms & Conditions
1. Introduction
Welcome to Ballers High Performance Centre (“Ballers”, “we”, “our”). By entering our Facility, making a booking, purchasing a membership, or participating in any session, you agree to these Terms & Conditions. These terms exist to ensure safety, fairness, and an enjoyable environment for all athletes, members, parents, and visitors.
2. Definitions
Facility – the Ballers High Performance Centre premises at Pakenham, including the court, gym, equipment, reception areas, and associated spaces.
Customer / Member / Athlete / You – any person or organisation using the Facility, making a booking, or participating in programs.
Booking – any reservation for court hire, training sessions, academy programs, PT, S&C, or events.
Program – structured sessions delivered by Ballers including coaching, skills training, strength & conditioning, clinics, and events.
Rules – all policies, instructions, safety directions, signage, and these Terms & Conditions.
3. General Use of the Facility
You agree to follow staff instructions at all times, use equipment safely, avoid abusive behaviour, refrain from damaging property, and uphold a respectful environment. Ballers may refuse entry or remove any person breaching conduct or safety expectations.
4. Bookings & Payments
Bookings are confirmed once payment is received. Payments may be processed through Stripe, SimplyBookMe, or other approved platforms. You must ensure accurate booking details. Prices may change for future bookings. Deposits may apply for group or long-term bookings.
5. Memberships
Memberships have a minimum 2-month term. Junior memberships must be purchased by an adult. Memberships are non-transferable. Members must ensure payment details are current.
Membership Cancellation:
A minimum of 7 days written notice is required.
6. Session Cancellations & Rescheduling
24 hours’ notice is required to cancel or reschedule a booking. Less notice results in loss of the session or credit. Sessions cancelled with more than 24 hours’ notice may be rescheduled subject to availability. No refunds are provided for missed or unused sessions.
7. Supervision of Minors
Athletes under 13 must be signed in and out by a parent/guardian. Children under 13 who are not participating in a supervised session must remain with a supervising adult at all times.
8. Health, Safety & Personal Responsibility
You acknowledge participation involves risk. You confirm you or your child are physically able to participate, and you will disclose relevant medical conditions. Stop participating if feeling unwell or unsafe. You participate at your own risk and are responsible for personal belongings.
9. Orientation & Induction
Ballers may require an orientation session to ensure safe use of equipment. You agree to follow all instructions provided during inductions.
10. Damage, Cleaning & Equipment Use
Equipment must be used correctly and returned after use. Damage caused intentionally or through misuse is your responsibility. You must keep training areas clean and tidy. Additional repair or cleaning fees may be charged if required.
11. Media, Photography & Promotion
By entering the Facility, you consent to Ballers capturing photos and videos and using them for marketing, promotion, website, and social media. No monetary compensation is provided. You may withdraw consent in writing for future use. Photographing or filming others, especially minors, without permission is prohibited.
12. Privacy & Personal Information
Ballers collects personal information for bookings, communication, safety, and operational purposes. Your information is securely stored and managed under our Privacy Policy. Parents/guardians are responsible for providing appropriate consent for minors.
13. Liability & Indemnity
To the fullest extent permitted by law, Ballers is not liable for injuries, accidents, loss, damage or costs arising from use of the Facility. You indemnify Ballers for claims resulting from your actions or breach of these Terms. You are responsible for medical costs arising from injury. In emergencies, you authorize Ballers to arrange appropriate medical treatment.
14. Prohibited Items & Conduct
Alcohol, drugs, or illegal substances are prohibited. Smoking and vaping are not allowed indoors or in restricted areas. Dangerous items, glass containers, fireworks, or flammable items are prohibited. Unsafe or disruptive behaviour may result in removal.
15. Changes, Closures & Cancellations by Ballers
Ballers may modify or cancel bookings due to maintenance, staff availability, safety hazards, weather, or emergencies. Alternatives may be offered. Refunds are only provided where required by law.
16. Force Majeure
Ballers is not liable for disruptions caused by events outside our control including natural disasters, power outages, pandemics, or other emergencies.
17. Governing Law
These Terms & Conditions are governed by the laws of Victoria, Australia. Disputes will be handled through the Victorian legal system.
18. Amendments
Ballers may update these Terms & Conditions. The most current version will be available on our website or at reception.